Complete the conversation. Use the words from the Word Bank: Word Bank: apologize, hear, received, sent, catch, ordered Representative: Sorry to 23 __________ that. What's the problem? Customer: You 24 __________ one box of pens, but we 25 __________ ten. Representative: I'm sorry, I didn't quite 26 __________ that. What did you say? Customer: I said we only 27 __________ one box, but we ordered ten. Representative: I see. Well, I 28 __________ for the mistake. We'll ship the other nine boxes today.