Work in pairs. Use the information in Exercise A to role-play a telephone conversation to book a hotel room.

Role-play Conversation: Booking a Room at The Globe Hotel

Student A (Receptionist):

Good morning, The Globe Hotel. How can I help you?

Student B (Guest):

Hello. I'd like to book a room, please.

Student A:

Certainly. For what dates would you like to book?

Student B:

I need a single room with a bath or shower for four nights, starting from Monday the 17th.

Student A:

Okay, a single room with a bath or shower for four nights from Monday the 17th. Let me check availability... Yes, we have a room available. Can I have your name and e-mail address, please?

Student B:

My name is [Student B's Name], and my email is [Student B's Email Address].

Student A:

Thank you, [Student B's Name]. And can I have your credit-card details to secure the booking?

Student B:

Yes, the number is 4298 5237 233976.

Student A:

Thank you. We accept American Express and Mastercard. What time do you expect to arrive?

Student B:

I expect to arrive around 3 PM.

Student A:

Great. So, that's a single room with bath or shower for four nights from Monday the 17th, for [Student B's Name], email [Student B's Email Address], credit card 4298 5237 233976, arriving around 3 PM. Is that all correct?

Student B:

Yes, that's right. What is the price per night?

Student A:

The price for a single room with bath is €135 per night.

Student B:

And is there internet access in the room?

Student A:

Yes, all our rooms have internet access.

Student B:

Do you have a swimming pool?

Student A:

Yes, we have a swimming pool.

Student B:

Thank you very much. I'll see you on the 17th.

Student A:

You're welcome. Goodbye.