recently bought a DVD player from your shop on the High Street. The shop assistant told me that it (1) ........ the best model available and that it came with a two-year guarantee. But after a month there was a problem with the sound. I brought it back to the shop and (2) ........ the shop assistant what had happened. He said that they (3) ........ any problems with the DVD before. He asked me when (4) .... It and if (5) ........ the box. I (6) ........ that I had the receipt, but I had thrown the box away. The shop assistant (7) ........ he couldn't change the DVD without the box. I asked (8) ........ the manager, but he (9) ........ that the manager was at a meeting. So I am writing to ask (10) ........ the DVD or give me a full refund.